Cours de formation pour les clients
Afin de vous préparer au mieux à l'utilisation de nos produits, nous proposons des formations en ligne spéciales pour chaque produit Centric.
Ces formations vous permettront d'utiliser les produits vous-même, d'effectuer des réglages simples et d'aider les autres utilisateurs à utiliser les produits.
Acquérir des connaissances
— grâce à la formation des clients de Centric
Toutes les solutions proposées par Centric sont simples et intuitives à utiliser. Afin de garantir le bon déroulement de l'administration de nos produits pour vous, en tant qu'administrateurs potentiels, nous assurons une préparation minutieuse et un solide transfert de connaissances.
Nos cours de formation vous permettent de personnaliser vous-même nos outils et de fournir une assistance compétente aux autres utilisateurs de votre entreprise. Toutes les formations sont complétées par une certification.
Training content
Information about the training programme
1. Product presentation
Get an initial overview of the solution. Introduction to the basic functions and advantages of the software: You will receive a comprehensive overview of the software, its main functions and the advantages it offers for your specific business requirements. The aim is to give you a clear understanding of how the software can optimise your work processes and increase productivity.
Overview of the system architecture. You will learn about the basic system architecture, including the most important components and how they interact. This will help you develop a basic technical understanding that is necessary for managing and maintaining the software.
2. Administrative interfaces and tools
Get an overview of how to use the administrative tools. In this section, you will learn about the various administrative interfaces and tools in our software. You will find out how to use these tools effectively to manage and configure the software.
Learn about configuration and essential system settings, both at a global level and specifically for certain areas of application. An important part of the training is setting up and managing user permissions. You will learn best practices for configuring permissions to ensure security and efficiency.
3. Support process
Learn about the support process, from error analysis methods to the final solution.
Get an overview of the support process. You will be introduced to various error analysis techniques. The aim is to teach you how to quickly identify potential problems and determine their causes.
Systematic steps are presented to help you resolve error situations. You will learn how to take a structured approach to troubleshooting problems and quickly restore normal operation.
The training also covers the correct process for reporting problems to technical support. You will learn how to communicate effectively with the support team and provide relevant information.
4. Q&A-Sessions
At the end of the training, Q&A sessions will be held where you can clarify any open questions and discuss specific concerns. This gives you the opportunity to address individual problems and deepen your understanding of what you have learned.
5. Conclusion
After completing the training, you will be well equipped to use the software solution confidently and efficiently, master administrative tasks, configure permissions correctly, and quickly identify and solve problems. Together, we will ensure that your work runs smoothly and productively.
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