In many HR departments, day-to-day work is still characterized by a high volume of manual tasks and fragmented processes. Requests reach the HR team through a wide variety of channels—such as email, phone, or Teams—and often go unfiltered.
Modern HR departments therefore require structured interactions, clearly defined processes, intelligent ticket management, and a solution that integrates seamlessly into the existing system landscape.
We’ll demonstrate how this works in practice in our webinar on SAP SuccessFactors Enterprise Service Management (SAP ESM). Together with Alexander Friesen, Managing Director of our partner HCM Consultant Group, we’ll explore how companies can specifically address HR challenges with modern service management approaches, why a purely technical understanding of the tools falls short, and how we’re rethinking communication and processes between employees, managers, and HR.
Central to this is SAP ESM’s full SAP integration: Instead of synchronizing master data, permissions, and processes with third parties via interfaces and mappings, the solution is built directly on top of Employee Central.
We’ll demonstrate how this enables the implementation of concrete use cases within the system—practical, strategically sound, and technically well-integrated. In this way, service management becomes a real lever for improving HR processes, increasing transparency, and reducing the workload on HR.

Webinar Content
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You will learn:
- which HR challenges can be better addressed with a strategic service approach
- why ESM’s native SAP integration offers a decisive advantage over third-party platforms when redesigning HR service processes
- what use cases look like in which employees, managers, and HR benefit from clearer interactions and processes
- what your company’s path to HR services might look like, from strategic design to technical implementation
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Speakers:
Alexander Friesen, Managing Director, HCM Consultant Group
and Rebecca Kuhlo, SAP SuccessFactors Consultant, Centric Cloud Solutions
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Language: German
Target audience: HR, HR IT, those responsible for HR service processes and employee experience

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