The potential is huge: centralization and the integration of AI into self-services provide employees with immediate, reliable information. HR saves time and reduces error rates through automated case summaries or next best action recommendations.  

But how exactly does the new platform work, promising to transform HR into a powerful service organization? We will demonstrate this in this webinar as part of the web conference “Digitizing HR Processes.”

SAP SuccessFactors Enterprise Service Management (ESM) is a new solution with great potential – the webinar offers practical insights into the possibilities, opportunities, and challenges of this solution. We provide in-depth insight: We explain how the solution differs from other HR tools and what the functions look like in the SAP SuccessFactors environment. You will learn how ESM is changing HR work as a central entry point for employee inquiries and how it supports new case management with clear processes, AI support, and SLA transparency.  

You will also gain insights into the learnings of our first ESM customers in Germany.